Spinneys (Leadership Action Programme) LEAP©
Course Overview
In this disrupted business universe, new management practices daily, are seeping into traditional management disciplines. This creates the need for managers and leaders to better prepare for the future. Through Connecting with the stages of Management Development, encapsulating the complete journey from Leading Self, to Leading Team, to Leading Organisation, such connectedness is achieved. This includes the transition from the individualist nature of management to a more collective focus and at the same time consider the fusion between People and Technology. Supporting the readiness of participants to take on this mantle of collective management, we prepare them with an empowering vision of management and leadership. Enabling them to create a different roadmap and pathway for “what” management and leadership might look like and “how” they can get there. This course is a careful blend of knowledge transfer segments, individual assessments, group developmental discussions, group developmental activities, individual developmental activities, case studies and audio-visual supporting segments.
Course Outcomes
- Apply the components of strategy: analysis, formulation, implementation and control in own work context within the cultural context of the organisation.
- Explain the key elements underpinning a successful value chain, through practical examples, of how their absence or presence affects organisations; and the behavior is determined through organisational culture.
- Identify the components of a set of financial statements as well as their objectives and interrelationships guided through ethics and governance.
- Explain how your organisation can apply services marketing, concepts and design, customer satisfaction systems and customer relationship management to improve customer centricity and connecting with different cultures.
- Describe how the team leader should contribute towards the implementation of the solution, with specific reference to self-awareness and assertiveness and team diversity.
- Analyse signals in the environment and plan various scenarios to meet business challenges in the context of connecting with different cultures of different customers.
- Describe examples of ways to spend energy to capitalise on new opportunities to satisfy internal and external customer needs, focusing on experience-based opportunities.