My Role as a Store Manager

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Question 1 of 10

1. Question
What is the importance of maintaining accurate inventory records in a store?
- a) Accurate inventory records are important for managing stock levels and preventing stockouts.
- b) Maintaining accurate inventory records is only important for preventing stockouts
- c) Accurate inventory records are not important for managing stock levels
- d) There is no importance in maintaining accurate inventory records in a store
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Question 2 of 10

2. Question
Explain the concept of just-in-time inventory management.
- a) Maximize inventory carrying costs by ordering and receiving inventory as needed
- b) Minimize inventory carrying costs by ordering and receiving inventory as needed
- c) Ignore inventory levels and order inventory sporadically
- d) Keep a large amount of inventory on hand at all times
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Question 3 of 10

3. Question
How would you handle a customer who is dissatisfied with the service they received?
- a) Apologise and offer a solution or compensation
- b) Ignore the customer's complaint and hope they forget about it
- c) Blame the customer for the issue and refuse to offer any solution
- d) Argue with the customer and defend the service
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Question 4 of 10

4. Question
Which situation describes where you have to go above and beyond to provide excellent customer service.
- a) I personally assisted a customer in finding the perfect meal for a special event, providing cooking advice and ensuring they left satisfied.
- b) I directed a customer to the necessary isles and allowed them to find what they needed on their own.
- c) I provided the customer with assistance in where to find the item to ensure the customer's satisfaction.
- d) I told the customer to speak with the different departments and allowed them to figure it out themselves.
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Question 5 of 10

5. Question
What factors do you consider when creating an employee schedule for a store?
- a) Weather forecast, employee's favorite shift, store location, and employee's astrological sign
- b) Employee's favorite TV show, store's holiday decorations, employee's preferred lunch break time, and store's Wi-Fi speed
- c) Number of parking spaces, employee's favorite color, store's social media following, and employee's shoe size
- d) Peak business hours, employee availability, labor laws, and budget constraints
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Question 6 of 10

6. Question
How do you handle last-minute changes to the employee schedule?
- a) Ignore the changes and stick to the original schedule
- b) Communicate with the affected employees and make necessary adjustments
- c) Blame the employees for not being flexible
- d) Make the changes without informing the employees
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Question 7 of 10

7. Question
Which of the following an example of solving a problem in store?
- a) I once had a customer who was unhappy with a product and I resolved it by offering a refund or exchange.
- b) I had a customer who was unhappy with a product and I argued with them.
- c) I never encountered any problems in the store.
- d) I had a customer who was unhappy with a product and I ignored them
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Question 8 of 10

8. Question
What are the steps you would take to address a conflict between two employees in the store?
- a) Choose a side and take disciplinary action without hearing both employees' perspectives
- b) Publicly reprimand both employees in front of their colleagues
- c) Conduct a private meeting with both employees to understand the issue, encourage open communication, and work towards finding a mutually agreeable solution.
- d) Ignore the conflict and hope it resolves itself
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Question 9 of 10

9. Question
What strategies do you use to de-escalate a tense situation with a customer?
- a) Remain calm, listen actively, empathise, apologise if necessary, and offer a solution or compromise
- b) Argue with the customer
- c) Laugh at the customer
- d) Ignore the customer
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Question 10 of 10

10. Question
Describe a time when you successfully resolved a conflict between a customer and an employee in the store.
- a) I successfully resolved a conflict between a customer and an employee by ignoring both parties and walking away.
- b) I successfully resolved a conflict between a customer and an employee by listening to both parties, understanding their perspectives, and finding a mutually beneficial solution.
- c) I successfully resolved a conflict between a customer and an employee by escalating the situation and making it worse.
- d) I successfully resolved a conflict between a customer and an employee by taking the side of the employee without hearing the customer's perspective.
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